Jessica Shepherd is a Nashville native with 25 years of customer service leadership experience and eight years serving with the Zoning Division of the Metropolitan Government of Nashville and Davidson County, where she leads a team of six at the Zoning Help Desk. Last year, her team assisted more than 50,000 customers by email, phone, and in person, helping residents and professionals navigate zoning and permitting processes with clarity, efficiency, collaboration, and a practical, customer-focused approach.